|
Frequently
Asked Questions for The Rediscovering Youth Sportsmanship
E-Learning Course
Q.
What is my Team Code?
A.
In order to access the Rediscovering Youth Sportsmanship
E-Learning course, your team's league must have been set
up with a unique TEAM CODE for its members. This unique
Team Code is distributed to participants required to complete
this course by the league or team. If you do not know your
TEAM CODE, please contact your league and/or team official(s).
[top]
Q.
I am having trouble entering
my Team Code into the registration form.
A.
It is important you enter the code exactly as it was provided
to you into the registration form. Also note, it's case
sensitive, so it must be entered in all lower case letters,
no spaces.
[top]
Q.
There is more than one person
in my household that needs to take this course. I was able
to register with no issue but when they try to register,
they are getting an error message.
A.
If more than one person in your household is required to
complete this course, it's important a unique email address
is used per course participant (not the same email address
the other person in the household entered into the registration).
Even
if there is not another valid email address available for
another course participant, you can simply resolve this
by taking your primary email and altering it by one character,
or adding one character so it is unique to the user that
is registering for the course.
For
instance, user 1 can enter the valid email address: john@yahoo.com
If no other email address is available for other members
of the household, User 2 can then enter john1@yahoo.com
User 3 john2@yahoo.com and so on.
The
reason for this is the email address serves as the unique
identifier and Learner ID, and will also serve as your unique
login for subsequent visits to the course, if necessary.
[top]
Q.
I have viewed all the pages
but cannot access the test/pledge to complete the course
A.
Please be sure to view all the pages in the course. If you
log back in to the course (by going to: http://www.discoveringsportsmanship.com/login/login.asp
using the email address you provided in the registration
form and the personal password you designated)
Once you access the Course Main Page.. select
the "Rediscovering Youth Sportsmanship Program Course"
under CURRENT COURSES:
Then
click, the "Course Index" link in the left menu,
this will show you the course outline. At the top of this
outline, you'll see a button called "SHOW UNVIEWED
PAGES" if you click this, it will show you specifically
which material you have not yet viewed.
Once
you’re there, if it does show 124 page of 124 viewed, please
go to the last link where it states Parental Pledge.
This will take you to the test page.. and
at the bottom you’ll see a statement with a link called
“You may begin by clicking BEGIN now”
Click
Begin and follow the test to answer the questions re: Parental
Pledge, when you get to the end it will grant you course
completion and you can obtain your certificate.
[top]
Q.
I have already registered, but when
trying to re-enter the course am getting an error message.
A.
Once you have completed the registration and set up your
access, to re-enter the course, you must login via the Returning
Users link:
http://www.discoveringsportsmanship.com/login/login.asp
Please
remember to use the email address you provided upon registration
and the personal password you designated.
[top]
Q.
Am trying to access the course and am getting a "no
learner in the organization has that email address"
message
A.
In order for the course to recognize a valid email address,
you must first register to set up entry to the course, by
going to: http://www.discoveringsportsmanship.com/newregister.html
You
may have tried to access the course by going straight to
the login area (for returning users only: http://www.discoveringsportsmanship.com/login/login.asp
)
and entering an email address which may not yet be recognizable
by the System since it has not yet been registered. The
registration process allows for the email address to be
inputted, validated and LEARNER ID is to be established.
If
you had already registered, you should be able to access
the course by going to the "returning Users" login
area ( http://www.discoveringsportsmanship.com/login/login.asp
) just please be sure to double check you are entering the
email address exactly as it was provided upon registration.
If
you have not previously registered, or if
no one else in your household has already used the email
address you are attempting to register with (see
importance of using unique email address) , please go
to the registration form at: http://www.discoveringsportsmanship.com/newregister.html
Fill
out all the required fields and remember to enter the TEAM
CODE exactly as it was provided to you,
it is case sensitive, so please be sure to enter it in all
lower case letters, no spaces, then designate a personal
password. These steps should allow you to successfully register
and access the course.
[top]
Q.
Am
getting a request to enter an "organization code"
and it's not accepting the code am entering.
Generally,
this request may appear when there is inactivity during
the completion of the course and the session has "timed
out." The best way to resolve this --- is to exit/quit
out of all your Internet browsing applications/windows on
your computer --then re-launch your Web browser program
(i.e. internet explorer, AOL, etc.) -- type in the address
to the "returning users" section of the Rediscovering
Youth Sportsmanship e-course:
http://www.discoveringsportsmanship.com/login/login.asp
Enter
the email address you provided upon registration and the
password you designated. This should then put you back into
the course and should also provide you an updated status
of pages viewed.
[top]
Q.
I
have viewed and clicked several pages but when I check the
pages viewed, it's only displaying some of the pages I've
viewed, not all ---and I can't get to the completion of
the course.
Generally,
this might occur when there is inactivity during the completion
of the course and the session has "timed out."
The best way to resolve this --- is to exit/quit out of
all your Internet browsing applications/windows on your
computer --then re-launch your Web browser program (i.e.
internet explorer, AOL, etc.) -- type in the address to
the "returning users" section of the Rediscovering
Youth Sportsmanship e-course:
http://www.discoveringsportsmanship.com/login/login.asp
Enter
the email address you provided upon registration and the
password you designated. This should then put you back into
the course and should also provide you an updated status
of pages viewed.
For more information
email
us today! 
©2001 Saint
Barnabas Health Care System
All Rights Reserved
No portion
of this program may be reproduced or reused without the
expressed written permission of the
Saint Barnabas Health Care System
|